Telephony 3CX

3CX by CloudWeGo: Complete call center telephony with CRM integration and actionable analytics.

3CX, powered by CloudWeGo, delivers a complete telephony solution for modern call centers—seamlessly integrated with your CRM and ticketing systems. From crystal-clear calls to auto-generated tickets, real-time reporting, and custom dashboards, we turn conversations into actionable intelligence

Our Key Features

Extensions Multi Location

3CX’s Multi-Location Extensions enable seamless international calling across branches with local SIP trunks and dedicated numbers .

Mobile App version ( Android, iOS)

Stay connected anytime, anywhere with the 3CX Mobile App (Android & iOS) – bringing your full business phone system to your mobile device with all enterprise-grade features.

Phone Directory

The 3CX Phonebook is a powerful directory that organizes all your business contacts in one place. Manage company-wide or personal contacts, accessible from any device – desktop or mobile.

Call Parking / Pickup

3CX Call Parking lets you temporarily park a call and retrieve it from any device – perfect for team collaboration and seamless call transfers.

Call Logging

3CX Call Logging provides complete Call Data Records (CDR) with advanced tracking capabilities. Log all call activities, store data securely, and integrate directly with other applications via TCP for seamless data flow.

Ring Groups

3CX Ring Groups efficiently distribute incoming calls to multiple extensions simultaneously, ensuring quick response times and optimal call handling across your team.

Auto Attendant, Call Back

The ‘Digital Receptionist’ function in 3CX can automatically answer phone calls and present menu options to callers via Auto Attendant or IVR (Interactive Voice Response), such as: ‘For sales, press 1. For technical support, press 2, or stay on the line to be connected to an operator.

Voicemail

Record greetings, play messages, read transcriptions, and manage everything via app, Windows softphone, or web client

FAQ

What is 3CX?

3CX is a powerful, software-based business phone system that enables voice, video, chat, and contact center capabilities. It can be deployed on-premises or in the cloud, offering flexibility, scalability, and cost-efficiency for modern communication needs.

We offer two deployment models:

    • Cloud-Based Deployment: Hosted on AWS, integrated with Grandstream UCM gateway for seamless PSTN connectivity.
    • On-Premises Deployment: Installed on a physical appliance within your office, giving you full control over infrastructure and data.

Cloud deployment is ideal for businesses seeking scalability, remote access, and minimal hardware maintenance. On-premises deployment suits organizations with strict data control requirements or limited internet reliability.

  • Full PBX functionality (voice, video, chat)
  • Call routing and IVR setup
  • Integration with CRM systems
  • Remote management and monitoring
  • SIP trunk configuration
  • User training and onboarding
  • Ongoing support and maintenance

Yes. We support number porting and can assist with transferring your existing numbers to the 3CX system.

Yes. For on-premises deployments, we supply and configure the physical appliance. For cloud deployments, we assist with compatible IP phones and gateways as needed.

Absolutely. 3CX supports businesses of all sizes and can scale with your growth. You can easily add users, extensions, and features as needed

3CX includes built-in security features such as encryption, anti-hacking tools, and secure SIP protocols. Our deployment also follows best practices for firewall and network configuration.

We provide full support from planning and deployment to post-installation maintenance. This includes remote troubleshooting, updates, and user assistance.

Contact our team to schedule a consultation. We’ll assess your needs, recommend the best deployment model, and guide you through setup and onboarding.

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