HMI Medical centre
A centralized telephony solution with unified PBX, supporting multi-language communication and streamlining call management across healthcare facilities.
For a healthcare facility operating across multiple locations in Singapore and Malaysia, Cloudwego implemented a centralized telephony system that consolidates all branches into a single PBX. This integration streamlines call management, supports multiple languages for patients, and provides a custom reporting dashboard offering real-time and historical insights into call activity. The system is also designed to be scalable and resilient, ensuring service continuity and readiness for future expansion.
Solution
Unified PBX Infrastructure
All locations are connected to a single PBX system, enabling centralized call management and routing, with multiple hotline numbers mapped to specific departments or services.
Multi-Language Support
The system accommodates multiple languages to serve a diverse patient base, with language routing ensuring callers are directed to agents fluent in their preferred language.
Custom Reporting Dashboard
A bespoke dashboard provides real-time and historical insights into call activity, including metrics such as call volume, duration, agent performance, and hotline usage.
Scalable & Resilient Architecture
Designed to support future expansion and ensure high availability across all locations, with redundancy and failover mechanisms in place to maintain service continuity.