Dialpad
All-in-one calls, auto-tickets & CRM sync—zero friction.
IS Dialpad is your all-in-one agent workspace—make or take calls, auto-generate tickets, and sync with leading CRMs like Zoho, Salesforce, or Zendesk. One page. Zero friction. Total control.
Our Key Features
Embedded in Zendesk Dashboard
Access Dialpad’s calling features directly within your Zendesk interface. Make, receive, and log calls without switching tabs—all customer context stays visible.
Incoming Call Notification
et instant pop-up alerts with caller details (name, history, and context) directly on your screen, whether you’re in your CRM, email, or browser. Never miss an important call again.
Dialpad's CRM Integration
Automatically updates customer records post-call, including call recordings and activity logs
Automatic Ticket Creation
Dialpad instantly generates support tickets from calls and syncs them with your CRM, eliminating manual data entry.
New & Existing Contact Handling
Dialpad automatically identifies callers, creating new CRM contacts or updating existing records in real-time with call details and history.
FAQ
What is IS Dialpad ?
IS Dialpad is an all-in-one agent workspace that enables teams to make and receive calls, auto-generate support tickets, and integrate seamlessly with CRMs like Zoho, Salesforce, and Zendesk—all from a single interface.
Who is IS Dialpad for?
It’s designed for customer service teams, sales agents, and support desks that need a streamlined, integrated communication tool to manage calls and customer interactions efficiently.
What features does Dialpad offer?
- Call handling (inbound and outbound)
- Automatic ticket generation during calls
- CRM integration with Zoho, Salesforce, and Zendesk
- Call history and analytics
- Agent availability and routing controls
- Real-time workspace for agents
Can I integrate Dialpad with my existing CRM?
Yes. IS Dialpad supports direct integration with Zoho, Salesforce, and Zendesk. These integrations allow for automatic syncing of call data, ticket creation, and contact management.
How secure is IS Dialpad ?
All communications and data are encrypted and stored securely. The platform follows industry-standard security protocols to ensure data privacy and compliance.
What kind of support is available?
We offer live chat, email support, and a comprehensive knowledge base to assist with onboarding, troubleshooting, and feature usage.